Unit 1 - Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings. Unit 2 - Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.     Duration of the course: 2 days - End of two days. You also can spread out this course in two weeks or more to meet your personal commitment. Course assessment: There will be no examination. However, you needs to prepare a small portfolio with tutor guidence. Total cost: Our special price £349.99 (All inclusive no hidden charges, until you receive your certificate) or Call for details. BOOK YOUR COURSE NOW: You can book this course by telephone Tel: 02089650955 (For immediate booking) Alternatively, you also can walk into our offices to book your course. All reading and exam materials will be provided upon completion of bookings. We could also come to you to if you have sufficent delegates. Documents required from you: You will be required to bring Identification documents such as Passport or drivers licence and proof of address utility bill or bank statement etc along with 1 passport size photographs. Result and Certificate query? Guaranteed certificate and result within 5 working days. For RESULT and CERTIFICATE query, please call us on weekend (Saturday and Sunday). Any more Question? Please check our FAQ Section or call us for further explanations, our dedicated customer service team will be happy to assist you.